What do I do if my item(s) arrives damaged?
If your item arrives damaged, please email us a photo at team@musashi.com. We’ll assist you promptly and arrange for a replacement. Reach out today for quick support and resolution!
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Return & Replacement
Need help with returns and replacements? Explore Musashi's easy-to-follow guidelines to ensure a smooth process for your orders, guaranteeing your satisfaction with every purchase. Learn more here!
What do I do if I receive the wrong item in my order?
If you receive the wrong item in your order, please let us know! Simply email us at team@musashi.com with details of the incorrect item. We’re here to help and will arrange a replacement quickly!
How do I make a return?
To make a return, ensure your item is undamaged and return it as soon as possible. Refunds will be processed within 7 working days. For help, email us at team@musashi.com!
My order was marked delivered but it’s not here.
If your order is marked as delivered but you can't find it, check the tracking info to see who accepted it. Also, check your spam folder for updates. For help, contact the carrier or email us at team@musashi.com.